MEMBER SERVICES

Want to Freeze or Cancel Your Membership?

Freezing or canceling your membership should be stress-free and easy. You can now freeze your membership online. At Island Gym, we want to make it so easy to freeze or cancel that you'll want to rejoin when you're ready.

We only have one very simple requirement - "You must qualify to cancel or freeze".  We usually approve 100% of all requests, however, we may deny your request if we do not receive all the answers and information we need.

CLICK HERE to FREEZE ONLINE

CLICK HERE to CANCEL ONLINE

Need Quick Help or Information?
Use Island Gym's Member Services Online

What can I do with Members Services Online?

  • Make a payment
  • Change your billing information
  • Update your email, phone, address, and more
  • Print a copy of your membership agreement
  • View and print payment and check-in history

Access your membership information via Member Services Online 24/7. Enjoy the convenience of self-service and waste no time on hold or be limited by certain business hours to view and make changes to your account. Get the information you want when you want it as fast as possible with Member Services Online.

Click Here - Go To Member Services Online

Download the CLUB SYSTEMS Smartphone APP

Click Here for iPhone App Store

Click Here for Google Play Store

Want to Speak with a Real Person?
Do you need help with processing a payment or have a question about an overdue balance? Island Gym has partnered with CLUB SYSTEMS to assist with all your membership account needs. They are responsible for processing your billing and maintaining your membership and billing information. CLUB SYSTEMS is available 7 days a week. You may also email your questions to memberservices@islandgym.com

Good Tip: Calling CLUB SYSTEMS is much better than calling the club. The front desk at Island Gym does not have enough information to handle every question or concern. Try CLUB SYSTEMS first, if you're not satisfied, submit an Online Request (click here). We personally receive them and usually respond the same day.

Contact CLUB SYSTEMS - 1.800.227.6194